Refund & Cancellation Policy
Subscription billing, refund, and cancellation terms for TeethFlow.
Last updated: July 2026
1. Subscription Billing Model
TeethFlow is sold as a recurring subscription billed in Egyptian Pounds (EGP) through Kashier, a payment gateway licensed by the Central Bank of Egypt. Subscriptions renew automatically at the end of each billing cycle (monthly or annual, depending on the plan) until cancelled.
2. Free Trial
Where TeethFlow offers a free trial, no payment is collected during the trial period. The clinic may cancel before the trial ends at no charge. If the clinic does not cancel before the trial ends, the selected subscription plan begins and the first recurring fee is billed via Kashier.
3. Refund Eligibility
In line with the Egyptian Consumer Protection Law No. 181 of 2018, a first-time subscriber is entitled to a 14-day cooling-off period from the start of the first paid subscription. If the clinic cancels and requests a refund within this window and has not used the service materially beyond initial setup, the first subscription payment will be refunded in full. Refunds are not available for subsequent renewal cycles after the cooling-off period, and pro-rata refunds are not offered for partial use mid-cycle.
4. How to Request a Refund
To request a refund within the cooling-off period, contact us at [email protected] with the clinic name, subscription reference, and the email used at registration. Requests are reviewed and acknowledged within 3 business days of receipt.
5. Refund Processing Time and Method
Approved refunds are returned to the original Kashier payment method used for the purchase. Processing typically takes 7 to 14 business days to appear on the clinic's statement, depending on the card issuer and bank.
6. Cancellation
The clinic may cancel its subscription at any time from within the platform or by contacting support. Cancellation stops future renewals. Access remains active until the end of the current paid period, and no automatic refund is issued for unused time within that period.
7. Non-Refundable Items and Contact
The following are non-refundable: renewals after the 14-day cooling-off period, add-on services already delivered (such as onboarding or consumed message credits), and charges resulting from the clinic's failure to cancel before a renewal. For any refund or cancellation question, contact us at [email protected].